Refund & Shipping policy

Refund & Shipping Policy

Our refund policy is as follow. Unfortunately we can’t offer you a refund or exchange on certain products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

No automatic refund or return, we require a receipt or proof of purchase to have Store Credit. Please do not send your purchase back to the manufacturer prior to contact Bois-l’Etat via: boisletat@gmail.com or 617.792.9582

We are humain we will do our best to understand every unique situation and act appropriately.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

I​f your return is approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. “the time to receive a refund depend on your credit card/debit card or bank institution.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to: boisletat@gmail.com and send your item to: 93 Paine Street suite 3 Boston MA 02131

In case of an approve return, Please Choose using the following carriers: USPS FedEx UPS To return your product, you should mail your product to: 93 Pain Street suite 3, Boston MA 02131 You will be responsible for paying return shipping costs any returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost Items.

All Items Purchase is typically shipped within 2 business days. You will receive a tracking number once your order has been processed and shipped.

​We accept the following payment methods: American Express, Visa, MasterCard, Gift Certificate and PayPal. We also accept money order.

Your credit card will automatically be preauthorized as a pending charge when the order is placed. The pending charge will become an actual charge once the order has shipped.